Privacy Policy (Terms & Conditions below)

Last Updated: September 19, 2025

Introduction

This Privacy Policy ("Policy") describes how ZenovAI LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with our website [zenovai.pro] (the "Site"), use our services (the "Services"), or otherwise engage with us. We are committed to protecting your privacy and handling your data in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

By accessing or using our Site or Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not access or use our Site or Services.

We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on our Site and updating the "Last Updated" date above. Your continued use of our Site or Services after such changes constitutes your acceptance of the updated Policy.

Information We Collect

We collect various types of information to provide and improve our Services. This includes:

1. Personal Information

Personal information is data that identifies or relates to you as an individual. We may collect:

Contact Information: Name, email address, phone number, postal address.

Account Information: Username, password (securely stored), and security questions/answers if you create an account.

Payment Information: Billing details processed through secure third-party payment processors (we do not store full payment card details).

Professional Information: Job title, company name, industry, and Employer Identification Number (EIN) to provide compliant Services, particularly for business clients.

2. Non-Personal Information

Usage Data: IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visits, time spent on pages.

Aggregated Data: Statistical or demographic data that does not identify you.

3. Information from Third Parties

We may receive information about you from third-party sources, such as:

Analytics providers.

Advertising networks.

Social media platforms if you interact with us via those channels.

Business partners or service providers.

How We Collect Information

We collect information through:

Direct Interactions: When you fill out forms, subscribe to newsletters, request information, or contact us via email, phone, or chat.

Automated Technologies: Cookies and similar tracking technologies. Cookies are small data files stored on your device. We use cookies for:

Site functionality (e.g., session management).

Analyzing Site usage.

Personalizing content and ads. You can manage cookie preferences through your browser settings or our cookie consent banner. See our Cookie Policy section below.

AI Agents: Our Services may include AI Agents utilizing voice AI systems to collect information, such as responses to inquiries or data provided during voice interactions. These systems are designed to comply with applicable data protection laws.

How We Use Your Information

We use your information to:

Provide Services: Deliver the Services you request, process transactions, fulfill orders, and ensure compliance using data such as EIN for business-related Services.

Communicate: Respond to inquiries, send updates, newsletters, or marketing materials (you can opt out at any time).

Improve Services: Analyze usage patterns to enhance our Site and Services.

Personalize: Tailor content and advertisements based on your interests.

Ensure Security: Detect and prevent fraud or security issues.

Comply with Law: Meet legal obligations or respond to legal requests.

Sharing Your Information

We do not sell your personal information. We may share it with:

Service Providers: Third-party vendors who perform services like hosting, payment processing, or analytics, bound by contracts to protect your data.

Business Partners: Trusted entities for co-branded services, with your consent where required.

Legal Requirements: Government authorities or law enforcement if required by law.

Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We use reasonable safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

ZenovAI SMS Program

ZenovAI LLC offers automated text message alerts for promotional offers, appointment reminders, and customer support updates from our services. By participating, you agree to receive recurring automated promotional and personalized text messages (e.g., appointment confirmations, marketing alerts) at the phone number you provide during opt-in. Consent to receive these messages is not a condition of purchase.

Sender Identification: Messages will come from ZenovAI via our designated phone number, (989) 487-1464.

Message Frequency: You may receive up to 5 messages per month. Frequency may vary based on your interactions or promotional campaigns.

Opt-Out Instructions: To stop receiving messages, reply STOP to any message. After replying STOP, you will receive one confirmation message stating you have unsubscribed. You may continue to receive transactional messages (e.g., order confirmations) if applicable.

Help/Support: For assistance, reply HELP to any message or contact us at [email protected] or (989) 429-4606 (not toll-free).

Costs: Message and data rates may apply, depending on your mobile carrier plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Privacy: For full details, see https://zenovai.pro/privacy

Terms: For full details, see our Terms of Service at https://zenovai.pro/terms

We may modify or terminate the SMS program at any time without notice. Continued participation after changes constitutes your acceptance of the updated terms.

Your Privacy Rights

You may have the following rights, depending on your location:

Access: Request a copy of your personal information.

Correction: Fix inaccurate data.

Deletion: Request deletion of your data (subject to legal requirements).

Opt-Out: Stop receiving marketing communications or opt out of targeted advertising (under CCPA/CPRA).

To exercise these rights, simply reply STOP in response to any text message or contact us at [email protected] or 989-429-4606 (not toll-free). We will respond within 30 days and may require identity verification.

Cookie Policy

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized ads. You can control cookies via:

Our cookie consent banner.

Browser settings.

Children's Privacy

Our Site and Services are not intended for children under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

Data Retention

We keep personal information only as long as necessary for the purposes outlined or as required by law. Data is securely deleted when no longer needed.

Third-Party Links

Our Site may link to third-party sites. We are not responsible for their privacy practices. Review their policies before interacting.

Terms and Conditions

1. Terms

By accessing the website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

I. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on the website;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on the website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall we or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete or current. We may make changes to the materials contained on its website at any time without notice. However, we do not make any commitment to update the materials.

6. Links

We have not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

7. Modifications

We may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Refund policy

You may ask for a refund at any time for an order that is incomplete. An incomplete order is one that has never been unblocked. Once unblocked, by us or any other entity, it will be considered a complete job and no longer eligible for a refund.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Texas and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Cookie policy

This cookie policy ("Policy") describes what cookies are and how Website Operator ("Website Operator", "we", "us" or "our") uses them on the our website and any of its products or services (collectively, "Website" or "Services").

You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.

Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.

What type of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.

Social media cookies

Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks.

These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks' privacy policies. We will not collect or share any personally identifiable information from the user.

What are your cookie options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org

Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with WebsitePolicies.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

This document was last updated on September 5, 2025

Contact Us

For questions or concerns about this Privacy or Terms and Conditions, contact us at:

ZenovAI LLC
Email: [email protected]
Phone: 989-429-4606